At She & Beyond, we want you to be happy with your purchase. This Refund and Returns Policy explains how returns, exchanges, and refunds are handled for our physical products and digital resources.
1. Physical Products
We accept returns for eligible physical products when the item is unused, undamaged, and returned in its original condition and packaging.
Return Period
Customers should contact us within 7 days of receiving their order if they wish to request a return or report a problem with their purchase.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photographs of the item.
After reviewing the issue, we may offer a replacement, exchange, or refund where appropriate.
Items That Cannot Be Returned
For hygiene and safety reasons, certain personal-use, beauty, or wellness products may not be eligible for return once opened or used.
Items that have been used, damaged after delivery, or returned without their original condition may also be refused.
2. Digital Products
Due to the nature of digital products such as ebooks, planners, journals, templates, and downloadable resources, all digital purchases are generally non-refundable once the product has been downloaded or accessed.
If you experience a technical problem, receive the wrong digital product, or cannot access your purchase, please contact us so we can help resolve the issue.
3. Refunds
Once a return or refund request has been reviewed and approved, we will communicate the next steps to the customer.
Approved refunds will be processed through the applicable payment method used for the purchase.
The time it takes for a refund to appear may depend on the customer’s bank or payment provider.
4. Return Shipping
Where a return is approved because the wrong or defective item was supplied, She & Beyond may provide appropriate instructions regarding return delivery.
For returns requested for other reasons, the customer may be responsible for the cost of returning the item.
5. How to Request a Return or Refund
To request a return, exchange, or refund, please contact us through our Contact Us page with:
- Your name
- Order number
- Product purchased
- Reason for the request
- Photos or other supporting information where applicable
We will review your request and respond with the next steps.
6. Important Notice
She & Beyond reserves the right to review each refund or return request individually and determine eligibility based on the condition of the product and the circumstances of the request.
This policy may be updated from time to time as our store, products, and services develop.
Thank you for shopping with She & Beyond.