Welcome to She & Beyond FAQ. Here are answers to some of the most common questions about shopping, payments, delivery, digital products, and returns.
1. What can I buy from She & Beyond?
She & Beyond offers women-focused products and resources, including fashion and accessories, wellness and lifestyle products, ebooks, planners, journals, templates, and other digital resources.
Our product selection may grow over time.
2. How do I place an order?
Browse our Shop page, select the product you want, and click Add to Cart.
Review your items in your cart, proceed to checkout, enter your required information, select your payment method, and complete your order.
3. What payment methods do you accept?
We currently accept payments through Paystack, where available.
Available payment options may vary depending on your location and the payment methods supported by Paystack.
4. Do you deliver physical products?
Yes. We currently offer delivery for eligible physical products.
Our standard delivery fee within Nigeria is ₦1,000, unless another delivery charge is displayed at checkout.
5. Do you offer international delivery?
International delivery for physical products may depend on the product, destination, courier availability, and shipping arrangements.
If international delivery is available for a particular product, the applicable shipping cost and options will be displayed or communicated before completion of the order.
6. How long will my order take to arrive?
Delivery times can vary depending on your location, courier service, product availability, weekends, public holidays, and other circumstances.
We will process your order as promptly as possible.
7. How do I receive a digital product?
Digital products such as ebooks, planners, journals, templates, and other downloadable resources are delivered electronically after successful payment.
Follow the download or access instructions provided after your purchase.
8. What if I cannot download my digital product?
If you have successfully paid but cannot access or download your digital purchase, please contact us through our Contact Us page.
Include your order details so we can help you resolve the issue.
9. Can I return a physical product?
Eligible physical products may be returned in accordance with our Refund and Returns Policy.
Customers should contact us within the specified return period and provide their order details and any relevant information about the product.
10. Can I get a refund for a digital product?
Digital products are generally non-refundable once they have been downloaded or accessed.
However, if you receive the wrong product or experience a technical problem accessing your purchase, please contact us so we can assist you.
11. What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible and provide your order number and clear photographs of the product where appropriate.
We will review the issue and advise you on the available solution.
12. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
Cancellation may not be possible once an order has been processed, dispatched, or delivered.
13. How can I contact She & Beyond?
You can contact us through our Contact Us page for questions about products, orders, payments, delivery, returns, or digital purchases.
We are happy to assist you.
14. Are the products shown on the website always available?
Product availability can change. Some products may be available only while stocks last.
If a product is unavailable, we may update its availability status on the website.
15. How do I know my order was successful?
After completing your purchase, you should see an order confirmation page.
Depending on your settings, you may also receive an order confirmation email containing your order details.
If you do not receive confirmation, please contact us so we can check your order.